SHIPPING, DELIVERY & RETURNS

HOW MUCH IS SHIPPING?

AUSTRALIA:

Orders under $75 will be charged $15.

Orders over $75 will be sent via standard post for FREE.

Any Express orders will be charged a flat rate of $25.

NEW ZEALAND:

All orders will be charged a flat rate of $20 per order.

INTERNATIONAL:

Calculated on weight at checkout. Please note: you may be charged additional duties and taxes upon receipt of your order if you are located within the UK or Europe. Please also refer to our Covid-19 Impacts On Shipping page for more information.

Optional insurance

We offer customers the option to upgrade shipping with insurance on all shipped orders. We highly recommend utilising this service, as any orders lost in transit are unfortunately out of our control.

Should you choose an uninsured shipping option you agree that if your order is lost, damaged, or stolen in transit, Flourish & Fulfilled is not responsible for the loss.

 

DELIVERY INFORMATION

All in-stock orders are dispatched within two business days from our 3PL provider in South Australia. However, orders during promotional or sale periods may take up to 10 business days for dispatch. Orders received on non-business days will be processed and dispatched on the next business day being Monday to Friday. Orders are not dispatched on public holidays.

When will I receive my order?

All orders are processed and dispatched from our Adelaide Warehouse within two business days.

AUSTRALIA:

● Standard delivery time: 2 -10 business days

Orders are sent via Australia Post who aim to deliver to you as fast as possible, however during peak shipping periods there may be some delays, including on public holidays.

INTERNATIONAL:

● Standard delivery time: 12-14 business days

Orders are sent via Australia Post and its partner postal services around the world and delivery times can vary anywhere up to 4 weeks.

Where do you deliver?

We ship to various locations around the world.

We offer standard shipping for all international orders that will be sent from our warehouse based in Australia. Tax, duty and/or customs charges may be applied to purchases outside of Australia and any extra charges for receiving these items are the purchaser's responsibility, and will need to be determined with your local customs office.

Please choose your shipping destination at checkout to see applicable shipping costs.

How do I track my parcel?

Once your order has been dispatched, you will receive a notification email with any relevant tracking information that you can monitor until your package arrives.

My product hasn’t arrived. Where is it?

You can track your item via Australia Post with the tracking information provided in your dispatch notification email.

If your order has been lost we will not be able to re-ship the item and we will not provide a refund or a credit. We will, however, do our best to assist you to locate the package. Please contact us at contact@sophieguidolin.com.au so we can assist.

If a parcel is unclaimed, it will be returned to us. It is the customer’s responsibility to pay all freight charges if they wish for the parcel to be resent.

Can I update my delivery address after placing an order?

All orders are considered final once they have been placed.

Once your order has been received by our warehouse, we are unable to make any changes, including changes to the delivery address. Please check your details carefully before confirming your payment.

Please note: If we are unable to deliver your items due to incorrect address details provided a re-delivery fee will apply to re-send your order to your new address.

All orders are considered final once they have been placed. We are unable to make any changes, including changes to the delivery address, payment method or removing/adding additional items.

What's your return policy?

Please refer to clause 9 of our Terms and Conditions for our Returns and Refunds policy.

You should contact us immediately on receipt of your parcel if you believe there is an error and deem it necessary to return or exchange the item.

Please provide details for your refund or exchange request, along with your order number to contact@sophieguidolin.com.au so we can assist.

My product is damaged/faulty. What should I do?

Please refer to clause 9 (c) of our Terms and Conditions for our Faulty Goods process.

All Flourish & Fulfilled products are packed to protect them from damage whilst in transit. We take special care to ensure you receive your products in good condition.

If you believe your goods received are faulty, please provide details and photos of the product in question, along with your order number to contact@sophieguidolin.com.au so we can assist.

For any further assistance, please contact our Customer Service via contact@sophieguidolin.com.au